Customer Service is our Highest Priority!
Frequently Asked Questions
The answer varies depending on many factors; we must see the system in order to give you an accurate bid. Our prices are competitive with other hood cleaning companies that clean your system properly. Some of the factors that determine pricing are the size, type and configurations of the system, the type of cooking that is being done, and the volume of cooking. We calculate our pricing based on how long it will take us to clean.
The most widely accepted guidelines regarding cleaning frequency have been published by the NFPA. You can locate those in our NFPA 96 link to the left. Your state and local goverments may have regulations regarding cleaning frequency. Also, your insurance company may have requirements for how often you must clean your system. The most important factor in determining the cleaning frequency is your safety. If you go too long between cleanings you are putting your establishment and personnel at risk. If there were a fire while the build-up was too thick the fire suppression system may not work, and even worse the fire could burn through the ductwork and spread into the building.
There are basically two types of hood companies. The first, and most common, will only clean what you can easily see. They will leave the ductwork and difficult to clean areas dirty, putting your establishment at risk. Although they will sometimes charge less, they profit from you more; they are not spending the necessary amount of time to clean your system properly. We are the second type of company, which will clean everything according to NFPA standards. We also provide a high level of customer service, while other hood cleaning companies often times do not.
We guarantee our work. This means passing all Fire/Health Inspections relating to your KEC service. We have many protocols in place to ensure that our crews clean your system properly. Every customer has a relationship manager who will follow-up the morning after service to make sure you are satisfied. We are responsive to any issues and will make sure they are resolved, even if that means we return to your establishment. Our business has grown because of our focus on customer service.
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CUSTOMER SERVICE IS OUR HIGHEST PRIORITY
"Accountable Cleaning is setting new standards in the industry by providing the best service available."
No. Unfortunately, there are companies who rely on scare tactics to promote their business. Yes, some companies will not put forth the time and effort to clean your system properly. But there are companies who will do what they say they will do. Get references and do your do diligence when selecting a company to clean for you, but do not fall prey to the scare tactics that some will use.
No. There is currently no organization that rates, surveys, or investigates the quality of KEC companies. Advertising that makes claims like '#1 rated/recommended cleaning company' is simply false. There is currently no way to determine that, and companies that make lavish claims may be compensating for a lack of service.
Call for a free bid 952-215-4245
Servicing Minneapolis, St. Paul, Minnesota, and the greater Midwest.
Copyright © 2011 Accountable Cleaning LLC, All Rights Reserved
